Department of Human Services

Communications audit of the Housing Division

The Housing Division comprises nearly 1,000 employees spread across Victoria in a number of roles and geographical areas. Management needed to improve its internal communications to underpin significant organisational and cultural change.




Mendleson Communication used a combination of interviews, focus groups and surveys to analyse current communications activities, issues, barriers to communication, and identify future requirements. We then provided a strategy and recommendations on how the division could communicate more effectively with its internal stakeholders.




The client was very pleased with the comprehensive report and recommendations provided, which encompassed:

  • facilitating organisational change
  • creating a stronger culture
  • improving the flow of intimation across the organisation and promoting a more united vision
  • recommending resources required to meet future requirements.