Engagement

Your stakeholders are your best asset.

Effective engagement builds trust in your organisation and its initiatives. You’ll know what people are feeling about a project, can assess and address risk more effectively, and tailor messaging and processes.

You will be able to reap the insights of the people who will be affected by the project. And stakeholders will be more likely to support an initiative, when they have been involved in its development.

We will work with you to develop a sound engagement strategy based on your desired outcomes and specific situation. Every project is tailored to the client, project, issues and audiences.

We will gather information from your clients, stakeholders and communities so that you can make more informed decisions.

We have led projects at all levels of the IAP2 spectrum and all stages of the engagement life cycle, from research and consultation, to strategy, implementation and evaluation.

Below are examples of recent engagement programs and work we have done with different types of advisory groups.

City of Boroondara

Redevelopment of the Kew Recreation Centre

In 2018/2019, Mendleson worked with the Council to engage with the local community to find out what was important to them in the redevelopment of their local recreation centre and to get their input on the concept designs. The engagement program encompassed drop-in sessions, pop-up sessions, survey, meetings and enabled thousands of local residents and users to provide input which shaped the final design. This is Council’s largest-ever infrastructure project so it was important that the community had a say in how it was developed.

Redevelopment of the Kew Recreation Centre
Department of Education and Training

Launch of Auburn High School

In December 2013, Hawksburn Secondary College was closed due to low student numbers. In January 2014, Auburn High School opened on the site. Mendleson developed and implemented the engagement and communications strategy, aiming to build local community support and student numbers fast. The new school launched with 30% increased enrolments and numbers have built each year by over 25%. Mendleson has partnered with the school on an ongoing basis to build awareness, internal and external engagement and to mentor the internal team.

Launch of Auburn High School
Trader Engagement

Level Crossing Removal Authority

From 2015-2017, we worked with the North McKinnon and Heatherdale Bayswater Projects to improve engagement with traders over the construction period. The Open For Business campaign approach was developed with the traders and has been used by other level crossing removal projects.

Level Crossing Removal Authority
Melbourne Water

Small Business Guidelines

We worked with the Melbourne Water Community Engagement team to review engagement and construction processes with the aim of reducing the impact of long term construction projects on local small businesses. This project included benchmarking research, reviewing current processes, and developing guidelines for engagement and project staff that have been implemented across the organisation and have attracted favourable comment from the Victorian Small Business Minister.

Small Business Guidelines

Advisory Groups

Mendleson has a deep understanding of how to plan, recruit, develop and facilitate high performing advisory groups so that they achieve the objectives of both client and community members.

Melbourne Water

Biodiversity Conservation Advisory Committee

Since 2010, we have supported Melbourne Water’s engagement by providing engagement and secretariat services to this dedicated group of conservationists, birdwatchers and scientists who provide great value to the Melbourne Water team.

Department of Health and Human Services

Food Safety Council

We worked with this Ministerial Advisory Group for four years providing engagement and secretariat services.

Bayside City Council, City of Glen Eira City of Port Phillip, City of Kingston, Melbourne Water

Elster Creek Forum and Community Reference Group

This is an innovative collaboration taking a catchment-wide approach to flood management in an area of recurrent floods. Mendleson facilitated a forum in 2017 to get feedback on initial ideas for an action plan from key community stakeholders and is providing ongoing facilitation of the Community Reference Group.

Biodiversity Conservation Advisory Committee